Shipping policy

Delivery

  • 1.

"A Working Day" is defined as Monday, Tuesday, Wednesday, Thursday and Friday, excluding Saturday, Sunday and all Public Holidays in Singapore.

  • 1.1.

For in-stock products, delivery can be made the next working day; provided order is received by HOWLSTHEMEAT before 5PM.

  • 1.2.

For non-stocked products, please expect a lead time upon order; we will do our best to expedite the whole process.

  • 2.

Where stock is available, HOWLSTHEMEAT will deliver the Customer's order in accordance with the delivery schedule. Refer to 8 (Back Orders), where stock is not available.

  • 3.

$15 delivery charge applicable for orders.

  • 4.

Delivery Surcharge: A surcharge of $30 shall be imposed to remote areas such as Changi, Sentosa and Tuas. Surcharge is applicable if waiting time is more than 30mins upon arrival at delivery site.

  • 5.

While we try to adhere to scheduled delivery timings and warrant to act within our means to notify you the soonest possible of any delays or difficulties, you acknowledge that you will, at no point in time, hold HOWLSTHEMEAT liable for any inconvenience, losses, damages, injury, charges, expenses and/or deaths that may arise from any delayed, postponed, incomplete or unfulfilled deliveries, to the extent permitted by Law.

  • 6.

If the Customer fails to receive the goods on the agreed delivery date, HOWLSTHEMEAT reserves the right to store the goods until the Customer can receive or collect the goods and charge all reasonable expenses in regard to storage and other related costs.

  • 7.

If no one is at the delivery location to receive the order upon prior confirmation with HOWLSTHEMEAT, HOWLSTHEMEAT reserves the right to reschedule or cancel the delivery and charge a re-delivery fee from $30.

  • 8.

It is the customers' responsibility to ensure that the delivery address, date and time of delivery is accurate during the confirmation with our fulfilment team. Should the delivery be unsuccessful due to the inaccuracy of the information, re-delivery fee will be imposed.

  • 9.

Please include in the Comment box during Checkout if assistance is required during delivery to exact location. E.g. Extra distance travelled from drop off point to exact location. This is to ensure that products are delivered to your expected location.

  • 10.

A $150 charge will be incurred should there be a need for a crane or tailgate to assist customers in unloading products.

  • 11.

HOWLSTHEMEAT delivers a variety of different products, ranging from machinery to small handheld devices. Given the heavy weight of some of these products and our concern for the health and safety of our drivers, we do not deliver to walk-ups (a building without an elevator) unless it is deemed safe, non-hazardous and feasible from our delivery team’s assessment. If our delivery team is unable to deliver the products to your location via the elevator or loading bay at the point of delivery, HOWLSTHEMEAT reserves the right to cancel the delivery. Upon cancellation, a refund of your prior payment for that purchase will be made by cheque within 15 days from the date of delivery.

Should delivery via staircase be deemed safe, non-hazardous and feasible, there will be additional charges incurred per item; this also includes the event of a broken elevator:

      1. For delivery to private landed housing or locations with more than a single storey within it’s premises, delivery to ground floor is free, delivery from ground floor to 2nd floor onwards is chargeable.
      2. From each consecutive floor upwards from the ground floor, a $100 flat rate will be charged regardless of the number of items purchased.

We ask our customers to abide by these service limitations, as we may limit deliveries when orders exceed these requirements. Again, this limitation exists only to protect the health and safety of our delivery staff. We appreciate your understanding and cooperation.